01
Capture
Fewer than 2% of new guests book on the first visit. Capture is for the rest.
Every guest who views your rooms gets tagged. Your pixels and analytics go in right. So the guests who checked you out are still in reach. At check-in and check-out, I save their email and phone. They opt in first, per GDPR. The hotel owns the list. Not me. Not a platform.
No more lost traffic. No more “we will catch them at the desk.”